Privacy policy

Effective 27 October 2026 · Covers the TekeMab app and tekemab.com

Who we are

TekeMab is a 3D marble sport game for Android and iOS, made by WinBell, a company based in Quebec, Canada ("WinBell", "we", "us"). If you have any questions about this policy or your privacy, email support@tekemab.com.

Your account and cloud saves

When you first launch TekeMab and accept this policy, an account is created on our secure server provider (Supabase, hosted on Amazon Web Services in the United States) to keep your progression safe across game updates, device changes, and re-installs:

• Your account: an anonymous account identifier for guest accounts. If you choose to link your account with Google or, on iPhone, Apple, we store the account identifier and email address they provide. Google may also provide the name and profile photo of your Google account, which our sign-in provider stores with it; they are never shown to other players. Apple allows you to use a private relay email if you prefer. Linking is available only to players 13 and over.
• Your age category: we ask for your birth year and, only where needed to distinguish age ranges, whether you have had your birthday this year. These answers are processed on your device and are not saved or transmitted. We retain only under 13 or 13 and over for account, advertising and analytics settings, plus whether you are an adult, for the age group described below. We do not ask for your full birth date.
• Your game progress & inventory: your coins (Gold), held marbles, energy, XP, level, Journey progress, weekly goals, unlocked shooter finishes, and match records. We also store technical operation tokens to ensure rewards (such as match winnings or ad bonuses) cannot be claimed twice.
• Player display name: an automatically generated, child-safe display name (such as "Bold Taw 9584"). Any custom nickname you enter in your profile is stored strictly locally on your device.
• Connection logs: IP addresses and basic device information recorded by our hosting infrastructure for connection management, security, and fraud prevention.

We store your preferred language and declared age group (under 13, 13–17, 18+, or unknown) with your account. For each installation we store a random app-generated identifier, platform, app version/build, last contact time, the device's maker, model and operating-system version, the country from its region setting (not its location) its time zone and the store it was installed from (such as Google Play, the App Store or TestFlight), to support compatibility and troubleshooting. This identifier is not a hardware identifier and changes when you switch accounts or reinstall without restoring app data. We also record privacy-notice and Terms of Service acceptance and analytics status, their policy versions, server receipt times and, when available, the device-reported choice time. These records do not automatically enable analytics on another device. Offline choices synchronize when connected; the latest choice is retained, not a complete history of every offline change. Installation records expire after 180 days without contact; choice history is limited to 365 days and a bounded recent history per installation, and is deleted with the installation or game profile. Crash diagnostics also include renderer and quality mode. These operational records are separate from gameplay analytics.

Playing offline

You can play TekeMab without an internet connection. While offline, your game progress and statistics are saved locally on your device. When your device reconnects to the internet and resumes the game, your offline progress automatically synchronizes with your cloud account.

Advertising (Google AdMob)

TekeMab is a free-to-play game supported by advertising through Google AdMob. There are no real-money purchases. Ad placements include:

• Rewarded ads (100% opt-in): you can choose to watch a video ad to refill bonus energy (+3 energy) when empty, double rewards on chests or first-match victories, polish a worn shooter for free, or add a bonus weekly goal. (Rewarded ads are capped at 6 claims per player per day).
• Interstitials: occasional full-screen ads between finished matches when leaving the results screen. Interstitials are paced with cooldown periods of several minutes and match count intervals; they never appear during active gameplay, during aiming, or between games of a match series.
• Native cards: static cards clearly marked "Ad" integrated seamlessly into menu screens: the Shop, Training Hub, Weekly Goals, Collection Sets, and Player Profile. Native ads are never displayed on the Yard Journey map or during gameplay.

Children and privacy controls:

• Under 13: Google AdMob is strictly tagged for child-directed treatment (COPPA / Age of Consent). Advertisements are contextual, non-personalized, and rated G. No advertising identifiers (IDFA / AAID) or behavioral tracking profiles are collected.
• 13 and older: in regions requiring consent (such as the EEA and UK), Google's User Messaging Platform (UMP) consent dialog is shown. You can inspect or change your ad privacy preferences at any time in the in-game Settings → Privacy choices.

For more details on how Google processes information, see Google's Privacy & Terms for partner apps.

Diagnostics and analytics (Firebase)

• Firebase Crashlytics: Crashlytics operates separately after first-launch acceptance. Reports can include device/OS information, stack traces and SDK installation identifiers. We do not attach our player account ID; reports should not be described as anonymous.
• Firebase Analytics: for players 13 and over, never for players under 13. In the EEA, the UK, Switzerland and Canada, it is off unless you tick the optional box on the first-launch screen; elsewhere it is on by default. Everywhere, you can turn it on or off at any time in Settings → Gameplay analytics; turning it off stops collection from that moment, and it never affects whether you can play. The game tells these regions apart from your phone's region setting and time zone, and asks when in doubt. When it is on, we measure tutorial attempts, Journey rounds and progress, energy choices, matches, rewards and Gold spending to improve the game. Custom events exclude names, emails and account IDs; Firebase also uses installation identifiers and automatic session and engagement events. Advertising signals stay disabled. Google's consent form (Settings → Privacy choices) covers ads only.

Reminders

If you turn on reminders (Settings → Reminders, or when your energy runs out), the game sets notifications on your phone for when your energy is full or your daily chest is ready, never at night. They are set up on the phone itself: nothing is sent to us or to a notification service. You can turn them off in Settings or in your phone's settings.

Children's privacy

TekeMab is designed for players of all ages, including families and children. We strictly comply with the US Children’s Online Privacy Protection Act (COPPA), the UK Children's Code, and Google Play's Families Policy:

• Children cannot broadcast personal names; only safe, automatically generated titles are used in online records.
• There are no social feeds, public chat rooms, or direct messaging features.
• Ads shown to children under 13 are strictly contextual, non-personalized, and rated G.
• Players under 13 cannot link their account to Google or Apple, so we never receive a child's email address.

If you are a parent or guardian and have questions about your child's data, contact us at support@tekemab.com and we will address your request promptly.

Deleting your data (Right to erasure)

You have full control over your data:

• In the app: Go to Profile → Delete profile. This permanently deletes your cloud account, server progression, and authentication records from our servers, and erases local save files from your device.
• By request: You can also request complete account and data deletion by emailing support@tekemab.com. We will process your request within 30 days.

Note: Non-identifying ledger bookkeeping records and completed match IDs are retained anonymously to maintain financial integrity and ensure claimed rewards cannot be fraudulently re-claimed.

In-game privacy settings

You can access this privacy policy at any time inside the game via Settings → Privacy policy. Players aged 13 and older in applicable jurisdictions can also manage advertising consent directly via Settings → Privacy choices. Players aged 13 and older can turn gameplay analytics on or off at any time via Settings → Gameplay analytics.

Google Play and the Apple App Store

When you download TekeMab, Google Play or Apple process your account and device installation under their respective privacy policies. If you opt into sharing diagnostic information with app developers in your device settings, we may receive aggregated crash reports through Google or Apple.

Website privacy

Our website (tekemab.com) is hosted on Cloudflare Pages. Cloudflare processes technical connection logs (such as IP addresses and browser headers) for security and caching, as outlined in Cloudflare's Privacy Policy. Our website does not use tracking cookies or marketing pixels.

Your legal rights

Under regulations like the GDPR (EU/UK) and CCPA/CPRA (California), you have the right to access, rectify, port, or delete your personal data, and to withdraw consent at any time. To exercise these rights, use the in-game deletion feature or email support@tekemab.com.

Changes to this policy

If we introduce features that alter how data is processed, we will update this policy and revise the effective date at the top of this page. Substantial changes will be highlighted in game release notes or through in-app notices.

Contact us

If you have any questions, feedback, or data requests, please write to us at:
Email: support@tekemab.com

When you write to us from the game (Settings → Contact us), the email also contains the game version, your system version and your phone model, to help us answer. We use your email address and message only to reply.